Transforming US Manufacturing & Logistics Operations with Digital Excellence and Process Optimisation

Client Overview

Industry: Manufacturing & Logistics

Client: SwiftMove Logistics is a mid-sized third-party logistics (3PL) company headquartered in Chicago. Operating 8 regional warehouses across Illinois, Indiana, and Ohio, they provide warehousing, fulfillment, and distribution services to over 150 B2B and B2C clients — including top e-commerce and consumer goods brands.

The Challenge

SwiftMove experienced rapid post-2020 growth driven by e-commerce demand, but faced serious operational and technological hurdles:

  • Manual Warehouse Processes: Inventory tracking, picking, and packing were all manual, leading to high error rates and delays.
  • Limited Digital Visibility: Clients lacked real-time insights into orders and stock levels.
  • High Labour Costs: Manual operations required more staff, reducing profitability.
  • Inconsistent Data: Disconnected WMS, TMS, and ERP systems hurt decision-making.
  • No Mobile App: Paper-based workflows slowed warehouse operations and introduced inefficiencies.

Our Approach: Exselens’ Integrated Manufacturing & Logistics Solution

Step 1: Strategic Audit & Operational Mapping

Our expert consultants conducted:

  • On-site warehouse walkthroughs and workflow studies
  • Review of inventory management and order cycle practices
  • Technology audit of existing WMS, TMS, ERP integrations
  • Automation opportunity and ROI analysis
Step 2: Tailored Solution Design

We designed a five-pronged integrated solution:

  • Warehouse Automation: Deployed RPA bots for inventory reconciliation and automated order processing
  • Mobile App – SwiftMove Ops: Digitised warehouse staff tasks with real-time inventory and pick/pack operations
  • Client Portal: Provided real-time order tracking, inventory visibility, and analytics to clients
  • Offshore Data Processing Team: Remote staff for inventory, billing, and PO data management
  • System Integration: Unified WMS, TMS, ERP for seamless data flow and automation
Step 3: Implementation

✔️ Warehouse Process Automation

  • Auto-reconciliation of inbound/outbound inventory in WMS
  • Automated generation of pick lists and shipping labels
  • Real-time updates to client portals and accounting systems

✔️ SwiftMove Warehouse App

Developed SwiftMove Ops, a mobile app to digitise warehouse workflows and boost staff efficiency. (Details below)

✔️ Client Portal Development

  • Real-time inventory views across warehouses
  • Order tracking and SLA dashboards
  • Return metrics and downloadable invoices

✔️ Offshore Data Processing Team

  • 8-member offshore team for data reconciliation and billing
  • Managed POs and created client-specific reporting

✔️ System Integrations

  • Integrated WMS-TMS-ERP for end-to-end supply chain visibility
  • Billing automation triggered post-fulfillment
  • Unified data insights for better forecasting and planning

The Results: Tangible, Transformative Impact

  • Operational Efficiency: Picking accuracy improved 96%, and order processing time reduced by 43% (from 28 to 16 minutes)
  • Cost Savings: Warehouse labor cost reduced by 27%; offshore processing saved 38% vs onshore
  • Client Satisfaction: 85% of clients adopted the portal within 2 months; client retention grew by 18%
  • Revenue Growth: Added 15 B2B clients generating $2.8M in new annual revenue
  • Data Accuracy: Inventory reconciliation discrepancies reduced by 92%

Client Testimonial

“Exselens transformed our warehouse operations with their integrated automation, app development, and offshore support solutions. Our operational costs reduced while service quality reached new heights.”– CEO, SwiftMove Logistics

Manufacturing & Logistics App Concept: SwiftMove Ops

Purpose: Digitise warehouse operations for higher productivity, fewer errors, and a better workforce experience.

Key Features

  • Real-time digital pick lists
  • Barcode scanning for picking, packing, shipping
  • Inventory edits with approval workflows
  • Shift/task management tools for supervisors
  • Live dashboards with operational KPIs
  • Push alerts for priority orders and low stock
  • Offline functionality for poor connectivity zones
  • Multi-language UI: English and Spanish
  • Secure logins via employee ID and role-based access

Tech Stack

  • Frontend: React Native (iOS + Android)
  • Backend: Node.js with MongoDB
  • Integrations: REST API connections with WMS, TMS, ERP
  • Security: Role-based access, encryption in transit & rest, SOC 2 compliant

Strategic Value Delivered

  • Increased productivity: Error reduction and streamlined warehouse performance
  • Cost savings: Lower operational expenses reinvested into innovation
  • Client retention: Improved trust through transparency and portal access
  • Future-ready infrastructure: Scalable systems built for growth and market shifts

Why Exselens for Manufacturing & Logistics?

  • Proven experience in warehouse automation and logistics tech
  • All-in-one solutions — staffing, BPM, software, and support
  • Agile methodology ensuring fast, efficient rollouts
  • Business-aligned strategies with measurable ROI