Exselens has been at the forefront of delivering end-to-end outsourcing and business process management solutions to clients across the Middle East, Africa, Central Asia, Türkiye, Europe, United States , and other global markets
- 5+ Years Of Experience
- 6+ Offices Worldwide
- 300+ Employees
- 100+ Happy Clients
Our vision is to redefine the future of business process outsourcing by becoming the world’s most trusted partner in digital transformation. We aspire to build a dynamic ecosystem where cutting-edge technology meets strategic innovation, enabling organizations to thrive and lead in an ever-evolving digital landscape
At Exselens Solutions, our mission is to empower businesses globally by delivering innovative, technology-driven outsourcing solutions that streamline operations, enhance user experiences, and drive sustainable growth. We are committed to excellence, reliability, and transformative partnerships—allowing our clients to focus on their core strengths while we manage their critical operational processes
We are proud to be a next-generation BPM firm that combines recruitment, IT, compliance, finance, digital operations, and strategic consulting under one integrated delivery model.
- 5+ Years Of Experience
- 6+ Offices Worldwide
- 300+ Employees
- 100+ Happy Clients
Challenge
Our client, Fauget Company, a growing e-commerce business in the fashion industry, approached us with several pressing challenges
Low Online Visibility
The client’s website struggled to rank on search engine results pages (SERPs), resulting in limited organic traffic.
Competitive Market
The fashion industry is highly competitive, with established brands dominating search engine rankings.
Declining Sales
The client was experiencing a steady decline in online sales and revenue due to the lack of visibility.
Solution
Borcelle’s team conducted a comprehensive SEO
audit and developed a tailored strategy. This
included keyword optimization, content creation,
and technical SEO enhancements.
Outcome
Within six months, our client saw a 120% increase in organic website traffic and a significant boost in search engine rankings. Their online presence was transformed, leading to a 30% increase in online sales.
Challenge
Our client, US based Mortgage Company, The company was particularly struggling with finding the right mix of skilled professionals for customer support, mortgage experts, and administrative roles. This talent shortage was impeding their growth and affecting their ability to deliver excellent customer service
Competitive Market
The startup struggled to find qualified customer service professionals and mortgage specialists in a competitive market, leading to delays in their growth plans
Declining Sales
The startup needed a solution that would enable them to scale their operations without breaking the bank, particularly as they looked to expand rapidly across different states
Solution
- Set up an offshore contact center in India with trained mortgage specialists
- Implemented an omnichannel strategy (phone, email, live chat, social media) to improve customer communication
- Conducted on-site hiring campaigns in the US to recruit for critical roles like mortgage officers and customer service managers
- Integrated CRM tools for seamless customer tracking
Outcome
- 40% cost savings on operations.
- 30% faster hiring for key roles
- 25% increase in customer satisfaction
- Scaled operations smoothly across
new markets. - Achieved business growth goals within
12 months
Challenge
Rapidly growing healthcare startup in the US was focused on delivering virtual healthcare services (telemedicine, online consultations, digital prescriptions). However, they struggled to scale due to a shortage of qualified support staff, high domestic hiring costs, operational inefficiencies, and no centralized clinical platform to serve patients. in the fashion industry, approached us with several pressing challenges
Low Online Visibility
The client’s website struggled to rank on search engine results pages (SERPs), resulting in limited organic traffic
Declining Sales
The client was experiencing a steady decline in online sales and revenue due to the lack of visibility
Solution
- Virtual Staffing: Deployed trained healthcare virtual assistants for appointment booking, insurance verification, and patient support—cutting costs by over 60%.
- Custom Tech Platform: Built a HIPAA-compliant clinical portal for patient onboarding, econsultations, prescriptions, and follow-ups— streamlining care delivery.
- Process Automation: Automated billing, intake, and feedback workflows using RPA, improving efficiency and reducing manual errors.
Outcome
- 62% reduction in operational overhead
- 3x increase in patient onboarding capacity
- Patient response times improved by 40%
- Clinical staff focused 100% on care delivery while backend ran autonomously
- Ready to expand into 2 additional states within 6 months
Step 1: Initial Consultation
Purpose: Understand your vision, objectives, and challenges.
✔️ Schedule an introductory call with our Business Solutions Consultant
✔️ Discuss your business goals, operational bottlenecks, and expected outcomes
✔️ Identify priority areas where Exselens can deliver maximum impact
Step 2: Needs Assessment & Discovery
Purpose: Analyse and map your detailed requirements.
✔️ Conduct in-depth discovery sessions with your key stakeholders
✔️ Review existing processes, structures, and pain points
✔️ Document functional, technical, and operational requirements
✔️ Identify compliance, HR, financial, or technology gaps
Step 3: Solution Design & Proposal Presentation
Purpose: Present tailored solutions aligned to your objectives.
✔️ Internal strategy team crafts a customised, integrated service proposal
✔️ Define scope, deliverables, timelines, and pricing clearly
✔️ Conduct proposal presentation meeting for review and Q&A
✔️ Refine based on feedback to ensure strategic alignment
Step 4: Agreement & Onboarding Kickoff
Purpose: Formalise the partnership and initiate onboarding.
✔️ Sign the Service Agreement outlining terms, SLAs, compliance, and confidentiality
✔️ Assign your dedicated Account Manager (AM) as a single point of contact
✔️ Share onboarding documentation checklist (e.g., brand guidelines, system access requirements, contacts)
Step 5: Project Planning & Resource Allocation
Purpose: Establish operational readiness for execution.
✔️ Conduct internal onboarding with assigned Exselens teams
✔️ Develop a detailed project plan with milestones and reporting structures
✔️ Allocate resources, tools, and technologies required for delivery
✔️ Set up communication channels (Slack, Teams, project management tools)
Step 6: Kickoff Meeting
Purpose: Align stakeholders and initiate execution confidently.
✔️ AM schedules a kickoff meeting with all client and Exselens stakeholders
✔️ Review project plan, roles, responsibilities, and immediate next steps
✔️ Establish KPIs, success metrics, and reporting cadence
Step 7: Execution & Ongoing Updates
Purpose: Deliver services with transparency, quality, and excellence.
✔️ Begin project execution per agreed plan
✔️ Provide weekly or bi-weekly progress updates via meetings and reports
✔️ Monitor KPIs and ensure milestones are met or exceeded
✔️ Address any issues or changes promptly through structured change management
Step 8: Quality Review & Delivery Confirmation
Purpose: Validate deliverables and ensure outcomes are achieved.
✔️ Conduct internal quality checks across all deliverables
✔️ Present outputs to client for review, approval, and feedback
✔️ Implement refinements as needed to ensure 100% satisfaction
Step 9: Project Completion & Transition
Purpose: Finalise the project and prepare for ongoing support or handover.
✔️ Complete all deliverables per scope
✔️ Conduct a final review meeting with stakeholders
✔️ Share all documentation, credentials, and compliance records
✔️ Obtain formal sign-off and client satisfaction confirmation
Step 10: Ongoing Support & Strategic Partnership
Purpose: Continue delivering value as a trusted strategic partner.
✔️ If applicable, transition to ongoing support or retainer services
✔️ Schedule periodic strategic review meetings to identify new opportunities for optimisation, automation, and acceleration
✔️ Maintain a dedicated Account Manager for relationship management
